Shipping policy
Thank you for shopping with us! We work hard to ensure your non-perishable food treats arrive fresh and securely packed.
1. Shipping Rates & Delivery Timeframes
We deliver nationwide across Malaysia using our trusted courier partners.
We deliver nationwide across Malaysia using our trusted courier partners.
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Semenanjung (Peninsular Malaysia):
- Shipping Rate: RM10.00 flat rate.
- Delivery Time: 1 to 3 working days.
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Sabah & Sarawak (East Malaysia):
- Shipping Rate: RM15.00 for the first 1kg; RM10.00 for every additional 1kg.
- Delivery Time: 3 to 5 working days.
Note: We offer Free Shipping for orders of RM50.00 and above within Peninsular Malaysia!
2. Processing Time
All orders are processed and packed within 1 to 2 working days. We do not ship on Sundays or public holidays. You will receive a tracking link via email once your parcel is handed over to the courier.
All orders are processed and packed within 1 to 2 working days. We do not ship on Sundays or public holidays. You will receive a tracking link via email once your parcel is handed over to the courier.
3. Warm Weather & Packaging Disclaimer
While our products are non-perishable, they can be sensitive to extreme heat during transit. We take extra care by using box packaging to protect your items. We are not responsible for minor melting or aesthetic changes caused by courier transit conditions, but if your product is completely compromised, please refer to our Refund Policy.
While our products are non-perishable, they can be sensitive to extreme heat during transit. We take extra care by using box packaging to protect your items. We are not responsible for minor melting or aesthetic changes caused by courier transit conditions, but if your product is completely compromised, please refer to our Refund Policy.
4. Unclaimed Parcels
Please ensure your shipping address and contact number are correct. If a parcel is returned to us because it was unclaimed or the address was wrong, the customer will bear the shipping cost for re-delivery.
Please ensure your shipping address and contact number are correct. If a parcel is returned to us because it was unclaimed or the address was wrong, the customer will bear the shipping cost for re-delivery.