Refund policy
Due to health, safety, and food hygiene regulations, all food items sold on our store are strictly non-returnable and non-exchangeable.
Damaged, Incorrect, or Defective Items:
If your order arrives damaged, spoiled, or incorrect, we will make it right! Please contact our customer support team at contact@waysauce.com within 3 days of receiving your parcel.
If your order arrives damaged, spoiled, or incorrect, we will make it right! Please contact our customer support team at contact@waysauce.com within 3 days of receiving your parcel.
To process your request quickly, please provide:
- Your Order ID
- A clear photo or short video of the damaged packaging/item
Once verified, we will issue a full refund or arrange a replacement delivery at no extra cost to you. You do not need to mail the item back to us.
Note: We do not offer refunds or replacements for change of mind or personal taste preferences once an order has been shipped.